After Care
What warranty do I get?
All products are UK supplied and include the full manufacturers' warranty. However, to ensure full protection we recommend you take out one of our protection packages which are available for 3 or 5 years cover.
The manufacturers' warranty doesn't guarantee a timed response, and so you could be without your shredder for days or even weeks should it require a repair. There are also hidden costs - for example several of the shredders we provide do not offer an engineer visit, and so instead it's up to you to return the faulty unit back to the manufacturer.
Ordering, Payment & Delivery
Can I pay by invoice?
Yes, we're happy to arrange for payment to be sent by cheque or BACS and we will despatch your goods the day we receive your order. We will forward your invoice by email or post, which ever you prefer.
Can we lease shredders?
We offer a full range of finance options to suit your needs. Many of our products are listed with a typical finance example based on a three or five year term. Please contact us for the most competitive rates available at the time of your order. As with the cash price of our goods, we will compete to beat any finance offer you may find elsewhere.
Do you supply to the public sector?
Yes, we're proud to have close connections with many public sector bodies and also offer pricing support to many of these.
Here's a list of some of our public sector customers.
I've since seen the product cheaper elsewhere, can you refund the difference?
Yes. We will guarantee to beat any other website price, or refund the difference should you see it cheaper elsewhere within 14 days of your purchase.
Please call us on 0800 088 7361 and we will beat any price.
What if I cannot see what I'm looking for?
Whether it is a shredder that is not advertised on our website or specific parts for individual shredders we will try our hardest to find the goods for you at a price that will not be beaten.
Please call us on 0800 088 7361 and we will try our very best to find what you are looking for.
When will I receive delivery?
Shredders and consumables take around 3-5 days. Should we be out of stock or unable to deliver within these timescales we will contact you to inform you of the delay. Some products, due to their size, will require special delivery if you are unable to offer assistance to the driver. We will always contact you prior to delivery should this be the case.
Shredder Help
Confused? Not sure which shredder to choose?
To make life easier for you we have selected a few of our most popular shredders which would suit most environments.
This information can be found in our
shredder buying guide.
